However in the modern world it is important to be clear about the terms and conditions under which we offer our products and services here at Image Science so as to avoid any misunderstanding. 

For Services:

• As is customary in the imaging business, payment for services is due when you make your order, not after the job is completed.
  
• Your order will be delayed if you fail to follow our advice about supply of film for scanning or files for printing
• We will try to contact you with questions about your order if we have any, but if we can't reach you we have default policies in place to keep orders moving through the system (e.g. all untagged images are assigned sRGB as their profile, all images larger than the printable area on the page will be rescaled to fit the printable area etc).  
• We provide excellent, accurate tools (e.g. our print service profiles) and advice to make sure that the results you get are exactly as you expect. 
• Prints made on hand made fine art materials may not be 100% perfect at all times, or may not match 100% in colour from job to job due to conditions beyond our control.  We do everything we can to insure the best possible result but if clinical perfection is what you need, then these sorts of materials may not be suitable for your job.
• Scans of your film are made to the best ability of our equipment and using our many years of professional experience at the highest level.  We deliberately produce a flexible scan suitable for fine art image production purposes.  Occasionally our scans may not match your expectations if you're not expecting this, and we will be happy to discuss with you how you can improve your results with this sort of workflow. 
  
• If you have any questions about our services just ask before you submit your order!
  

For Products Orders:

• We endeavor to keep all popular items in stock however we carry a lot of unusual fine art products and sometimes we may have to order in a product on your behalf. This can take 2-3 days, and we will only contact you if we expect a delay beyond this timescale. 90% of orders ship on the day of order (or next business day if you order on the weekend).  If you absolutely need your order as soon as possible, please contact us by phone instead so that we can check stock and arrange this for you.
• All specifications quoted are correct to the best of our knowledge but are subject to change without notice.  If a specification is crucial for your needs, please contact the manufacturer directly to confirm.
  
• All items (excluding monitors and printers) are sent by Australia Post eParcel and during checkout you can choose regular or express services.  PO Boxes are fine, except with monitors and printers.
  
• Monitors and Printers are sent by road courier.  You should use an address where you will be present during business hours as you will need to sign for your package.  If you are not present, a re-delivery will need to be arranged and you may be charged a fee for this.
  
• Once a product has been purchased and paid for, the ownership changes to you the client (and we consider the order finalised).  This is the case even if the item(s) remain on our premises.  We are happy to store items on a short term basis if you happen to be be unable to accept delivery at a particular time, but please be aware we are a small business and do not have limitless storage space, so plan to be able to accept your products within a short time scale please.
• Abandoned Goods - If you fail to pick up your goods within one month without prior arrangement, we charge 9.09% of the value of the goods per month (or part thereof) for further storage.  This means that if the goods have not been collected within one full year, the storage fee will be equal to the cost of the goods, they will be considered abandoned, you will no longer own them, and will be re-sold or used as demo models here at our discretion.
  
• We pack items very carefully and have insurance covering all goods in transit. But do please note that as with all mail order purchases, our formal responsibility and ownership of the goods ends with delivering the package to Australia Post or the courier. 
  
• If a parcel should be lost (a very rare event - we have had only one outright loss since 2001 out of tens of thousands of packages), it is obviously the shipper's mistake and not ours.  We will of course do everything in our power to help you with this issue, in terms of tracking and tracing and liaising with the carrier on your behalf, but there is a formal process (which can take a significant amount of time) that we must go through before we can make an insurance claim.  Unfortunately we can not under any circumstances send out any replacement goods until the insurance claim is settled under instruction from our insurance agents, or we risk the claim not being settled at all.
  

On Software Purchases

Please note that, like all companies that sell software, some conditions apply because it is simply impossible for us to support all possible configurations:

• We do not accept returns for software, so please choose carefully
• It is your responsibility to check with the manufacturer that your system is compatible with the software you buy - our reqirements/specifications are provided as a guideline only so if something is important to you (e.g. 64 biut compatinility) - please check with the manufacturer directly before purchasing
• We do not provide support or training for software - you must contact the software manufacturer if you need support

Returns Policy

• We are a business that offers specialised items, often brought in to order for clients and as such we can not be as flexible with returns as more generalised retail businesses.
  
• Please consider your purchases carefully as we are generally unable to allow returns of items if you have simply changed your mind.  
• We may allow you to return items but this is entirely at our discretion and please be aware that the only legal right of return you have under Victorian law is if goods are faulty or not fit for purpose.  We repeat that it is your responsibility to check the exact specifications of products before purchase if this is of critical importance to you as we provide our information as a guide only and exact specifications are subject to change by manufacturers without notice to us (and therefore to you).
  
• Wherever possible we will try to help you but we will not incur expense on your behalf and in this scenario we may not allow the return at all or charge a re-stocking fee of up to 25% of the value of the goods to cover our costs.
• If we do agree to accept a return, the goods must be returned to us in un-opened condition exactly as sold.