Please note that we only ship to Australia (including Norfolk Island) and New Zealand.

If your order is received before around 1 p.m., and the items you have ordered are in stock, your order will generally be shipped the same day. 

About 90% of orders are shipped directly from stock.  When shipped you will receive a message notifying you that your order has been completed and you can log on to your account to check your order's tracking number with the shipping company.

Because we carry a very large range of specialist products, some items must be ordered from suppliers.  This adds two to three days.  If this is the case, your order will be marked with 'Back Ordered' and you will receive an automatic notification by email. (You can also check your order status by logging into your account using the link at the top of the page). 

If an item is on back-order with our suppliers, and the wait will therefore be longer than 2-3 days, we will contact you with an ETA for the item.

All items (excluding monitors and printers) are sent by Australia Post eParcel and during checkout you can choose regular or express services.  PO Boxes are fine, except with monitors and printers.

Monitors and Printers are sent by road courier.  You should use an address where you will be present during business hours as you will need to sign for your package.  If you are not present, a re-delivery will need to be arranged and you may be charged a fee for this.

If you absolutely must have your order straight away, please make your order by phone - (03) 9329 4522, so that we can check stock as you place your order.

Full terms and conditions.