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This category contains specific questions from clients along with answers that others may find useful!
There were 7 articles found in this category:
  1. questionMy ColorMunki is not working with SpectraView 2 or ColorNavigator
    First thing to check is that the USB cable is sitting properly in the ColorMunki - the case is poorly designed and can stop the USB cable connecting properly. Re-seat the cable until you're sure it's in properly (firmly but gently!). This also occurs in all cases with ColorMunki software from v ...

  2. questionGuide to Assembling PCHOOD Branded Monitor Hoods
    After what does feel like quite some time, we finally have PCHOOD branded monitor hoods large enough to fit 30 inch screens and beyond. The thing about these hoods is that while well made and sturdy, they come with little (read: zero) instructions as to how to actually assemble them. This articl ...

  3. questionYour roll prints may well be rolled
    Please note - even if you instruct us otherwise, we may roll your prints after we have printed them. We operate in a small inner city location and space is at a real premium - so physically, we're simply not able to facilitate these requests on all occasions. We'll try when we can, but you are m ...

  4. questionWhy we can't upload your full size scan files
    It's all about the 'A' in ADSL. It stands for 'asychronous' and what it means in practise is that we our internet connection offers very fast downloads (in practise we can get up to about 2 MB/s) but very slow uploads (at best about 150kb/s but more typically about 100 kb/s in practise). We're ...

  5. questionI can't stick William Turner paper to a backing board
    Question: I have a knowledge question for you. We have a Ronnie Wood print on William Turner 310 gsm paper. Our framer is trying to get it to stick to backing board, but it just peels off. He put a normal piece of paper on to the backing board and it stuck like glue. He thinks there is some ...

  6. questionThinking about buying an Epson 3880 but worried about ink expiry
    This is one of the most frequent questions we get about the 3800/3880.  In all honesty, it's not worth worrying about.  While technically the inks do have expiry dates on them and you are supposed to use them within 6 months of opening, we have scores of clients who don't manage this. The key is ...

  7. questionHow do I take screenshots?
    On a PC, hitting 'ALT-Print Screen' (Prt Sc) at any time  will take a copy of the currently open window and store it in the copy and paste buffer.  You can then open a new document in something like Wordpad (or an email) and simply 'paste' this screenshot into the document (Ctrl-V). Or in Photos ...